Conference Policies

Payment Policy

Payment is appreciated with the registration form. If payment is not received within 30 days, your invoice will be placed into our billing system. Walk-in registrations are welcomed and accepted based on space availability. Walk-in registrants will be assessed a $25 charge in addition to the full registration fee. Payments not made within 90 days will result in that facility being placed on a cash only basis for future conferences. Registrants will not receive their certificates of attendance until conference registrations are paid.

Refund Policy/Cancellation Policy

Cancellations received prior to 14 days from the event date will be refund 50% of the registration fee. Cancellations received within less than 14 days of the event will be charged full registration fee. Attendees’ substitutions are permitted. Exceptions will be made only in the case of a medical or facility emergency. If you are exhibiting symptoms of COVID-19, please do not attend the conference. Attendees who are unable to attend due to COVID-19, will be granted access to the virtual conference platform to view sessions and earn CEUs. Registered no-shows will be charged the full registration fee and may obtain handout materials from NDLTCA. Please notify Peggy Krikava at or Mirranda Gross at if you are unable to attend or wish to make an attendee substitution.

Cancellation of a Conference

NDLTCA may cancel a conference due to lack of participants. Facilities and participants will be notified by phone or email of the cancellation. Full refunds will be sent for conferences canceled due to lack of registrations to all participants. Rescheduling of conferences will be attempted at a later time.

Storm Policy

NDLTCA will refund 75% of the registration fee when a conference has to be canceled due to storm conditions. It is the policy of NDLTCA to provide the conference during stormy conditions if persons are already at the conference site and the speaker is available to present. NDLTCA encourages facilities/registrants to determine whether or not weather conditions are conducive to travel. We promote the philosophy of “safety first”. NDLTCA will use 25% of the registration fee to offset administration costs and speaker costs.

In a situation where a conference is canceled because of weather and it is impossible to reach the conference location, NDLTCA will attempt to reach all participants through radio broadcasts and telephone communication. Facilities/registrants are encouraged to contact NDLTCA if they are unsure about whether or not the conference will be held.